Customer Success Manager (French Speaking), Dublin Pike

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do

Partner with the sales team to ensure smooth transition and onboarding experience

Proactively build relationships with customers to create mutual trust

Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively

Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are

A strong communicator with excellent attention to detail

Fluency in business level French

Experience working the France Market

Motivated by building long-term and long-lasting relationships

Driven by the opportunity to make a visible impact with your work

5-7 years of experience in a customer account facing role

Customer-minded, always aiming to provide the most value possible

Excited by working in an ever-evolving and fluid solution focused environment

Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Benefits and Growth

Best-in-breed onboarding

Sales training in MEDDIC and Command of the Message

An inclusive company culture, opportunity to join our Community Guilds

Intra-departmental mentor and buddy program for in-house networking

Continuous professional development, product training, and career pathing

New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Generous global benefits

Equal Opportunity at Datadog Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#J-18808-Ljbffr