Technical Support Engineer - German or Spanish speaking, Dublin Pike

Technical Support Engineer (Salesforce Marketing Cloud) Location: Dublin, Ireland Team: Cloud Success Group

You are a technical problem-solver who excels at investigating complex software issues and guiding customers to success. In this role, you will apply your strong technical acumen to troubleshoot, analyze, and resolve challenges for clients utilizing Salesforce Marketing Cloud.

What You'll Do

Expert Technical Investigation:

Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.

Code-Assisted Troubleshooting:

Utilize your knowledge of web development concepts to read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to pinpoint the root cause of issues, rather than writing production code.

Resolution&Guidance:

Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform.

Customer Advocacy:

Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step.

Knowledge Contribution:

Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.

Required Technical&Support Skills

Technical Troubleshooting Experience:

Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly integrated system environment.

Core Technical Acumen:

Ability to read and understand code and technical structures, including:

Practical SQL:

Intermediate-level SQL queries for data retrieval, analysis, and diagnostic troubleshooting.

JavaScript (or similar scripting/object-oriented language)

HTML&CSS

Familiarity with web services, including REST/SOAP APIs.

Communication:

Exceptional written and verbal communication skills, articulating complex technical findings to both technical and non-technical audiences.

Customer Focus:

Experience in a customer-facing role with a strong commitment to problem resolution and service excellence.

Mandatory Language Requirement

You must be fully fluent (written and spoken) in Spanish or Italian in addition to English.

Desired Skills (A Plus, but not required)

Direct, hands‑on experience with Salesforce Marketing Cloud (SFMC) or other enterprise marketing automation platforms (e.g., Adobe Campaign, Braze).

Familiarity with proprietary scripting languages, such as AMPScript or Server‑Side JavaScript (SSJS).

Relevant Salesforce certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Developer).

Equal Employment Opportunity Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Your assessment will be based on merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between.

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