Customer Service Project Manager, Cork

Job Description

A Customer Service Project Manager is required by Careerwise recruitment to work with our aviation industry client based in Kildare/Dublin region.

Role of this position

Responsible for customer inquiry management and individual contract conclusion. Responsible for preparing offers for the product lines. Calculate, negotiate, conclude and further develop individual contracts in cooperation with Product Sales. Review and coordinate scope of work with customer. Clarification and coordination of technical and commercial issues (e.g. extensions, spare parts replacement), event status monitoring and reporting to customers. Control of internal / external order management. Responsible for order performance (cost, profit, time, quality) and event analysis. Invoice management and preparation of invoices for the billing process. Responsible for releasing invoices to the customer, support the management of outstanding invoices and solve invoice disputes. Customer relationship management through feedback management, customer visits, event review etc.. Identification of additional sales potential.

JOB REQUIREMENTS

Bachelor’s Degree relevant to the role, Master’s degree preferred.Problem solving ability in a rapidly changing environment.High level of service and customer orientationStrong team player and ability to deal with conflict.Experience in aviation MRO business advantageous.