Customer Service Advisor - Call Centre, Cork

please note: annual leave cannot be accommodated during this initial training period

Schedule:

Full-time, rotational shifts Mon - Fri&one Saturday shift every 5 weeks

Salary:

€30,850 with 10% PRP Bonus

We’re looking for friendly, caring and pragmatic people to join our Customer Service team at

laya healthcare . If you love helping others and want a role where no two calls are the same, this could be a great fit for you.

As a

Customer Service Advisor , you’ll be the first point of contact for our members, supporting them with empathy, clarity and professionalism during inbound calls. You’ll play a key part in making sure every member feels heard, reassured and valued.

What You’ll Be Doing

Take inbound calls from members

Help with questions about policies, claims, cover, renewals and payments

Break down complex information in a clear, reassuring way

Handle complaints with patience, understanding and good judgement

Log information accurately and follow processes to keep everything running smoothly

Work closely with your team to meet call targets while delivering excellent service

What We’re Looking For

Previous

customer service

or

call‑centre experience

is an advantage but not essential

Warm,

confident communication skills

- especially over the phone

A genuine

desire to help people

and make their day a little easier

Ability to stay positive and composed

during busy or challenging calls

Strong attention to detail

and good problem‑solving ability

Adaptability and resilience - every call is different

Why You’ll Love Working Here We believe in creating a workplace where you can thrive - and we back that up with great benefits from day one:

Health insurance from day one

€250 gym or club subsidy from day one

Hybrid working after training

Performance-related pay

Pension contributions

100% maternity&paternity pay after 12 months

Wellbeing initiatives, events and support Real career progression opportunities

With structured training, ongoing coaching and clear pathways for development, this is an excellent opportunity to build your career in healthcare or insurance.

This role is classified as a regulated position under the Minimum Competency Code. Successful candidates must complete and maintain the required pre‑employment and ongoing competency assessments in line with regulatory standards.

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