Customer Service and Sales Representative, Dublin Pike

Job Overview Position: Customer Sales and Service Representative– Allianz Direct. The role is based in Elm Park, Dublin 4 with a hybrid working model.

Key Responsibilities

Provide customers with quotes and convert new business opportunities.

Proactively identify and convert cross‑sell and multi‑cover opportunities.

Achieve sales, service and customer satisfaction targets agreed with the manager.

Process policy adjustments as requested, ensuring accurate records.

Consistently demonstrate People Attributes: Customer and Market Excellence, Collaborative Leadership, Trust and Entrepreneurship.

Look for ways to improve quality and efficiency within the team, sharing ideas and supporting continuous improvement.

Adhere to company quality guidelines and underwriting standards.

Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and other relevant regulations.

Essential Requirements

Third level degree or leaving certificate, or at least 2 years of experience in a sales or customer service environment.

Desirable Requirements

6–12 months of experience in an insurance or financial services environment.

Knowledge and understanding of general insurance.

Completion of an APA, CIP or a relevant insurance qualification to meet minimum competency requirements.

Understanding of Data Analytics or Artificial Intelligence principles and practical uses.

Benefits Competitive remuneration package, generous pension scheme contributions, health insurance, working‑from‑home allowance, wellbeing and family benefits, onsite gym, accessible location, onsite staff parking and free lunches.

Hybrid remote/in‑office role.

Regulatory Notice Appointment is subject to the requirements set by the Central Bank of Ireland. See the Central Bank of Ireland’s Guidance on Minimum Competency Code and F&P Standards for details.

Equal Opportunity All applicants are welcomed regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

#J-18808-Ljbffr