Customer and Business Transformation - Insurance Sector - …, Dublin Pike

Job Summary

As a Manager within PwC’s Insurance Consulting team, you will play a hands‑on role in delivering impactful projects across underwriting, claims, policy administration, and distribution. You’ll work closely with senior client stakeholders to design and implement innovative solutions that enhance customer experience,drive operational efficiency, and support business growth. Drawing on your structured problem‑solving skills, business analysis expertise, and familiarity with digital and agile methodologies, you will lead cross‑functional teams, manage project lifecycles, and help shape the future of insuranceoperations. You’ll have the opportunity to collaborate on solutions at the intersection of regulation and technology—such as InsurTech, AI, and cloud—while building trusted relationships with clients and colleagues.Key Responsibilities

Develop a deep understanding of insurance industry operations, including underwriting, claims management, policy administration, actuarial functions, and distribution channels, and leverage this knowledge to deliver impactful projects across strategy, operating model design, customer experience, digital transformation, process improvement, and organizational change.Leverage PwC’s leading Insurance consulting services and global network to proactively identify and pursue opportunities to add value for clients across end‑to‑end insurance value chains. Apply advanced structured problem‑solving, business analysis, data analytics, design thinking, and lean/agile methodologies to help insurers improve operational efficiency, increase customer satisfaction, and drive profitable growth.Identify, analyze, and recommend enhancements in insurer processes, systems, and workforce capabilities to optimize performance and reduce costs. Effectively gather and define detailed business requirements through in‑depth engagement with a broad range of insurance stakeholders, including actuaries, underwriters, claims teams, IT, and distribution partners.Lead and motivate cross‑functional project teams, working closely with senior client executives and key stakeholders to ensure project objectives are met and program governance is maintained. Manage all aspects of the project lifecycle from business case development through design, implementation, and post‑deploymentreviews, ensuring timely and quality deliverables.Communicate complex insurance and transformation concepts clearly and persuasively, tailoring messaging for diverse audiences including C‑suite executives, technical teams, and client operational staff. Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption.Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing. Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward‑looking advice and solutions.Skills and Attributes for Success

Proven consulting experience of 5 years delivering large‑scale transformation programmes within the insurance sector (life, non‑life, re‑insurance, or specialty lines). Strong understanding of Insurance customer journeys with a clear perspective on improvement opportunities leveraging technology solutions such as Salesforce.Strong background in insurance business operations, digital transformation, operational excellence, or strategy consulting. Excellent client management skills with the ability to build trusted advisor relationships within complex insurance organisations. Outstanding verbal and written communication skills, with experience presenting at senior leadership and board levels.Deep understanding of current insurance market dynamics, regulatory environments, and technology trends impacting the sector, including InsurTech, AI, and cloud. Ability to quickly establish credibility and influence diverse client stakeholders through professional expertise and solution‑oriented mindset.Strong capabilities in business process mapping, requirements elicitation, data analytics, and solution design specific to insurance workflows. Experience facilitating workshops and leading teams to consensus and actionable outcomes. Proficiency in developing structured, impactful presentations using PowerPoint and advanced analytic skills using Excel or relevant insurance analytics tools.Certifications in Lean Six Sigma, Agile, PMI‑PMP, or BCS Business Analysis are advantageous. Familiarity with insurance core systems and platforms such as Salesforce and Guidewire. Ideal Additional Qualifications

Experience delivering transformation programmes that combine strategy, process, people, and technology. Background in health insurance, life insurance, or re‑insurance is desirable. Experience with global insurance platforms and complex regulatory environments. EEO Statement

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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