Senior Product Writer (UX), Dublin Pike

We’re growing rapidly and are seeking a highly motivated

Senior Product/UX Writer

to advance our product documentation architecture, strategy, and design.

Your day to day will be:

Owning and managing all the content needs for your product“pillar”.

Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy.

Providing feedback on UX/UI in the product areas you are responsible for.

Writing Help Center articles including how‑to’s, tutorials, and best practices.

Creating user assistance for Gong’s features, including walk‑me’s and sidebar content.

Helping to define and maintain the Content Team Style Guide, design system, and other team assets.

Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities.

Staying up to date with market trends and finding new ways to showcase content that fits our global audience.

You may be a good fit if you:

Have 5+ years of experience in writing microcopy and Help Center content.

Write in mother‑tongue English.

Can step into the shoes of our various customer’s personas, modify the tone and voice of your writing to match the customer and use case, and create content that’s meaningful for them.

Require a minimum of management handholding and are able to manage and prioritize your tasks with input from outside stakeholders.

Are positive, naturally motivated, and energetic.

Are a quick learner and natural researcher.

Work well in a team while maintaining your independence.

Enjoy a fast‑paced environment and can easily multitask, prioritize on the fly, and manage your time efficiently.

Hybrid work model We operate in a flexible hybrid work model—3 days a week in our Dame Street office, Dublin 2.

Benefits

Private health insurance plans designed to fit you and your family’s needs.

Wellbeing Fund—flexible wellness stipend to support a healthy lifestyle.

Mental Health benefits with covered therapy and coaching.

Education&learning stipend for personal growth and development.

Flexible vacation time to promote a healthy work‑life blend.

Paid parental leave to support you and your family.

Company‑wide recharge days each quarter.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

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