Executive - Client Relations Unit, Dublin Pike

[Contract Position]

Job Description We are seeking a Client Relations Executive to serve as a key liaison between SINDA and the community. In this role, you will deliver high-quality, client-centric service that supports SINDA’s mission and values.

Responsibilities Client Service&Service Excellence

Manage day-to-day client service operations across multiple channels, including calls, emails, online platforms and walk-ins

Provide empathetic, professional support across all client interactions

Deliver clear and accurate information on SINDA’s programmes and services

Ensure clients are guided and supported throughout their interactions with SINDA

Respond promptly to enquiries, feedback, and service-related matters (e.g., within 1–2 working days), ensuring effective follow-up and resolution

Anticipate clients’ needs and concerns, and take prompt, proactive steps to provide appropriate support and guidance

Contribute to the continuous improvement of service delivery by identifying gaps, proposing enhancements, and implementing best practices

Work independently while adhering to established SOPs, guidelines and service standards

SINDA Fund Administration

Support and process SINDA Fund contributions

Engage stakeholders, including beneficiaries and the community, on matters related to the SINDA Fund

Ensure applications are reviewed, verified and processed within stipulated timelines

Data Management

Ensure all client interactions are accurately recorded in accordance with established guidelines

Maintain reliable, complete and up-to-date data for reporting and analysis

Present information and analysis in a clear, structured and accessible manner

Develop dashboards and reports using tools such as Excel, PowerPoint, or Power BI for reporting purposes

Requirements

A Diploma or Degree in any discipline, with relevant experience in customer-facing or service-oriented roles preferred. Experience in a public/ social service sector will be an added advantage

Strong interpersonal and communication skills, with the ability to engage and manage stakeholders across different levels effectively

Proven ability to manage multiple tasks while maintaining quality, accuracy, and timeliness

Proficient in Microsoft Office applications

Able to participate in SINDA-wide events, when required

Approved overtime hours will be compensated with time off or off-in lieu in accordance with internal policy

Benefits

Career development opportunities

Flexible working hours

AWS/ Bonuses

Health insurance

Wellness programmes

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