Customer Service Associate (Dutch Speaker), Dublin Pike

Requirements

Please note: C1 level and above in English&Dutch (written and verbal) is required for this role

You are eager to get your foot in the door and embrace the fast-paced buzz of the media world

Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical

In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team

Your goal is to help our customers, internal and external, work smarter

You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship

Strong interpersonal, organisational and communication skills

Relevant customer service experience

Strong attention to detail

Strong customer service skills and the ability to build and maintain relationships via telephone and email

Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)

Strong desire to learn

Fluency in written and spoken Dutch and English (C1 Level or above both written and verbal in both languages)

Ability to gather prospect and client information and to identify potential sales opportunities

Ability to effectively manage time&complete multiple tasks in fast-paced environment

What the job involves

The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels

They receive telephone calls/email/chat to handle all aspects of sales&service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution

They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data

This position is key in growing customer relationships, and is vital to our team

Receive and process inbound sales queries from clients via the phone, email and online chat

Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information

Encourage and enable customers to self-serve

Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems

Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing

Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department

Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries

Handle customer requests for services related to password resets, download issues, technical questions, etc

Create research Customer Relationship Management (CRM) tickets

The Customer Service team is responsible for providing an exceptional pre- and post- salecustomer experience for inbound sales and service inquiries from customers. They receive telephone calls/emails/chats from customers to handle many aspects of sales and service, including price quotations, product and licensing information, negotiation, and problem resolution. They also collaborate with the sales team by providing administrative assistance and general support

They receive telephone calls/emails/chats from customers to handle many aspects of sales and service, including price quotations, product and licensing information, negotiation, and problem resolution. They also collaborate with the sales team by providing administrative assistance and general support

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