Customer Service Representative - Italian+Portuguese and English, Dublin Pike

Role -

Customer Service Representative

Location -

Dublin

Contract type -

Permanent

Work model -

Hybrid (1x week in Office)

Working hours -

Monday to Friday - 7AM-7PM rotation work(37.5h per week)

Language -

Italian + Portuguese + English

ENTRY LEVEL ROLE

At Covalen, we're not just a business process outsourcing (BPO) service provider– we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting‑edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward‑thinking companies.

Duties and Responsibilities Provide Information on Pension Payments

Handling requests on missing payments

Providing information on previous payment

Provision of information on cheques

Provision of movements carried out

Provide information on payment methods

Provide consultancy concerning the most efficient methods of payments available

Provide customers with information on the choice of payment methods

Process changes to instructions regarding payment tools

Handle questions on international payments

Process changes of personal data and customer addresses

Process changes on payment preferences

Handle enquiries on payment methods, Western Union and cheque payments.

Provide information on miscellaneous queries

Handling queries relating to proof of life procedures

Desired minimum requirements Education and Experience

Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.

Excellent knowledge of Microsoft Office products

Essential Skills and abilities

Ability to function in a fast‑paced environment where standard of quality and timeliness are established

Must possess excellent PC skills

Must be goal orientated

Ability to speak, read and comprehend all required language(s), including English and possess good verbal communications skills.

Must possess superior listening skills

Ability to deliver information at customer’s knowledge level in an understandable manner

Strong interpersonal skills and ability to think independently and follow through effectively

Ability to apply a logical problem‑solving approach to resolving customer problems and enquiries

Must be numerate and possess excellent attention to detail

Benefits and perks

Hybrid‑working model

Training&Development

Internal career progression opportunities

Employee assistance programme (EAP)

Hive medical cash plan

PRSA Scheme

Employee engagement initiatives

Bike to work scheme

What would you bring? As a valued team member, you'll play a crucial role in delivering customised BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Equal Opportunity Employer At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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