Senior UX Product Writer, Dublin Pike

Requirements

If you have a passion for writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you!

Have 5+ years of experience in writing microcopy and Help Center content

Write in mother-tongue English

Can step into the shoes of our various customer’s personas, modify the tone and voice of your writing to match the customer and use case, and create content that’s meaningful for them

Require a minimum of management handholding and are able to manage and prioritize your tasks with input from outside stakeholders

Are positive, naturally motivated, and energetic

Are a quick learner and natural researcher

Work well in a team while maintaining your independence

Enjoy a fast-paced environment and can easily multitask, prioritize on the fly, and manage your time efficiently

What the job involves

We’re growing rapidly and are seeking highly motivated, Senior Product/UX Writer to advance our product documentation architecture, strategy,&design

This is an opportunity to join a team that is defining its content strategy, with a vision towards creating a model that becomes the industry standard

You’ll be working for an amazing offering in a growing market, working with a team of experienced product managers, engineers, and designers

Owning and managing all the content needs for your product“pillar”

Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy

Providing feedback on UX/UI in the product areas you are responsible for

Writing Help Center articles including how-to’s, tutorials, and best practices

Creating user assistance for Gong’s features, including walk-me’s and sidebar content

Helping to define and maintain the Content Team Style Guide, design system, and other team assets

Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities

Staying up to date with market trends and finding new ways to showcase content that fits our global audience

This is an opportunity to create exceptional product experiences in a hyper-growth company alongside a talented team of product managers, engineers, and designers

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