Assistant Store Manager, Dublin, Dublin Pike

Assistant Store Manager– Job Description The Assistant Store Manager represents the Disney brand, alongside the Store Manager leading the cast in engaging guests in magical experiences throughout the Store. They set consistently high standards and teach, coach and support the team to provide exceptional Guest Service.They are a mentor and a role model for Cast Members and create a high‑energy work environment, drive the company’s initiatives and achieve its goals. They are responsible for supporting the store manager and, in the Store Manager’s absence, driving the store’s performance to achieve exceptional results through motivation, effective scheduling and controlling costs.

Primary Responsibilities Show

Accountable for company visual merchandising standards, ensuring the presentation of stage, backstage and window displays is outstanding.

Analyze and monitor sales results to determine action plans to drive sales based on smart product placement.

Manage and prioritize visual merchandising activity, adhering to guidelines provided, including delivery, markdowns, POS placement, recovery and replenishment, and stage moves.

Coach cast members to ensure Disney visual merchandising standards are constantly achieved.

Provide feedback and recommendations through coaching of the team.

Sales

Make sound business decisions that balance competing priorities, always in the context of creating the most magical experience for guests.

Implement strategies to drive positive results in key performance indicators, including sales, conversion, AGS, UPT, and Magic Touch, and explain these KPIs to cast members.

Assist the Store Manager in devising ways to drive cast members to achieve KPIs, such as talk‑ups, with competitions and activities.

Manage own time effectively to achieve sales results and help others prioritize.

Stage‑manage, lead, and coach cast members to provide great Guest Service and prioritize tasks to achieve sales results.

Service

Represent the Disney brand, leading by example to provide guests with magical experiences.

Mentor, train and coach cast members to develop their ability to provide magical service.

Actively approach guests in a warm and friendly manner, listen and ask questions to identify and meet guests’ needs.

Coach cast members to identify opportunities to surprise and delight guests of all ages using Disney product knowledge and storytelling.

Keep up to date with Disney knowledge through store tools and resources, encourage the team to do the same, and build team knowledge through effective training.

Tailor approach to each guest, and learn quickly when facing new requests or challenges, using information to find solutions while remembering the Most Important Policy and always putting the guest first.

Plan, manage and monitor the effectiveness of scripted and non‑scripted events for guests in both one‑on‑one and group settings.

Evaluate service performance through observation and using resources such as the Magic Touch (Mystery Shop) to identify action plans to drive performance with the Store Manager.

Contribution

Assist the Store Manager to ensure the store’s total compliance with Disney policies, store operating procedures and local employment law (including health and safety procedures, loss prevention, and cash handling).

Assist the Store Manager with the recruitment, development, discipline and performance of the team.

Ensure the integrity of the brand by monitoring and maintaining Disney store grooming guidelines and standards of behavior.

Champion Disney‑sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact.

Lead the delivery process, ensuring it is completed quickly and accurately, following all guidelines and achieving process goals.

Achieve shrinkage results and coach and train the team to ensure accuracy when completing stock inventory counts and tasks.

Implement a consistently high standard of administration.

Assume key‑holder responsibilities while observing Disney policies and procedures.

In some stores, first‑aid training may be required to comply with regulations.

Relevant Experience / Requirements

Passionate and knowledgeable about Disney, sharing facts and stories.

Able to manage a team to provide outstanding customer service to guests of all ages.

Warm, approachable, and able to communicate well with guests and the team.

Able to manage recruitment, development, discipline and performance of a team.

Able to drive a team to achieve results.

Retail management experience preferred.

Business acumen– an understanding of what impacts commercial results in retail.

Excellent organization and prioritization skills.

Able to entertain guests of all ages, especially children.

Highly professional appearance.

Attention to detail and accuracy in administration.

Demonstrates numerical ability.

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