Customer Support Representative, Cork

At Arema Connect, we help companies deliver market-leading customer support services 24 hours a day, 7 days a week. We are a people-focused business, and our team is our greatest asset. With one of the highest staff retention rates in the industry, our employees are highly skilled in representing our clients’ brands with professionalism and care.

The Opportunity We are currently seeking enthusiastic and customer-focused Customer Service Agents to join our Shared Services team.

In this role, you will deliver an exceptional customer experience while supporting a range of administrative tasks through telephone, email, and live chat channels.

Employee benefits included

Mandatory onsite training provided

Opportunity to work remotely upon successful completion of training

Key Responsibilities

Handle customer enquiries via telephone in a professional and efficient manner

Deliver high-quality customer service with a focus on first-contact resolution

About the Role

Telephone answering and customer support

Assisting customers with enquiries and service-related queries

Performing daily administrative duties

Supporting a fast-paced and dynamic customer service environment

Working Hours

37.5 to 40 hours per week

Flexible shifts to support our 24/7 operations

Occasional bank holiday availability may be required

Requirements&Attributes

Customer-focused, empathetic, and solution-oriented mindset

Excellent time management and organisational skills

Flexibility to adapt to changing business needs

Strong interpersonal and customer care skills

Skills&Experience

Excellent verbal and written communication skills

Previous customer service experience is an advantage

Strong teamwork and collaboration skills

High attention to detail

Apply Now If you would like to join our growing team, please send your CV to:

#J-18808-Ljbffr