Housing Case Worker Amiens Street Closing Date: 10.06.26, Dublin Pike

Position Housing case worker

Location: Amiens St

Work Schedule: Full Time 38.5 Hours per week, 7-day rota including evening weekends

Contract: 1 Year Fixed Term

Salary:€39,625 - €49,205 (depends on experience)

Reporting to: Deputy Project / Project Leader

Closing date: June 10th 2026

Responsibilities

Implement the case management system and engage in one‑to‑one work with a specific allocated case load, from referral stage to disengagement, including HNA assessment, developing and implementing a comprehensive support plan, updating the PASS system, advocating on behalf of the client, arranging meetings, linking the client into appropriate services assisting each client in finding a long‑term home.

Engage with and build professional trusting relationships with individual service users, treating them with dignity and respect, and working within the values of Crosscare.

Provide support to residents to establish tenancies by assisting them to identify suitable properties, searching press publications and websites, contacting and visiting landlords and letting agencies, arranging and accompanying residents to viewings, supporting them in negotiating with landlords, ensuring the property meets safety standards and is well maintained.

Assist residents to understand and complete their Housing Assistance Payment (HAP) paperwork.

Assist residents to fully understand the conditions of their tenancy agreement and agreeing rents with landlords prior to taking up a tenancy.

Accompany the residents to the tenancy signing.

Refer each resident to appropriate tenancy sustainment programmes e.g. CLAN, Sli, Hail etc.

Carry out all duties connected with the operation of a residential service, resolving conflict, responding to health issues, premise management, taking referrals, welcoming and engaging with residents.

Liaise with and advocate to a broad range of external service providers in addition to internal services.

Work effectively as part of a team and be open to reasonable requests from the Project Leader / Deputy to ensure effective working relationships and responses to residents.

Work within the policies of Crosscare and the standard operating procedures of the project.

Assist and contribute to the quality agenda to ensure consistent delivery of service and adherence to quality standards.

Perform all administrative duties relating to the role to ensure the project runs smoothly.

Observe all Health and Safety policies of the project and be involved in continual quality improvement to ensure building security is maintained day and night.

Work experience and employment in homeless services, addiction services residential services, community and/or the youth work sector.

Additional training in:

Addiction

Mental Health

TCI

First Aid, CPR, AED

PASS

Counselling

ASIST

HNA Case Management

Due to the nature of the role, complete physically demanding tasks required, including use of stairways, performing First Aid and CPR, and administering life‑saving medication such as Naloxone.

Qualifications

Option 1: BA Degree in Applied Social Care, Addiction, Mental Health, Nursing, Psychology, or an equivalent Level 7 qualification awarded under the National Framework of Qualifications (NFQ) / QQI.

Option 2: Minimum Level 6 qualification in Social Care or Addiction awarded under NFQ / QQI.

Experience

At least 1 year of relevant employment working with a similar client group.

Internal candidates: At least 6 months of relevant employment working with a similar client group.

Benefits

Competitive salaries

Generous annual leave

Additional leave for long service

Training and Development Programmes

Employee Assistance Programme

Digital Doctor Service

Competitive pension plan

Bike to Work Scheme

Additional Information Garda Vetting will apply to this role.

Crosscare is committed to being an inclusive employer and actively encourages applications from diverse backgrounds. We strive to create a positive working environment for our people.

If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you.

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