Digital Optimisation&Solutions Support Digital&Direct, Dublin Pike

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape. Our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

We are building a new Customer‑centric Digital and Direct Bank in Permanent TSB, which will support the bank's ambition to become Ireland's number one personal and small business bank and deliver on the bank's promise to work hard every day to build trust with our customers. We are seeking a high‑energy team who are passionate about providing a best‑in‑class digital and direct experience that is shaped by and responds to customers' changing behaviour, lifelong transactional and financial needs and rising expectations. The successful candidate will be operating in a fast‑moving environment that requires high levels of energy and a passion for Digital and Direct.

Responsibilities

As a Digital Acquisition, Planning and Optimisation Support in Digital&Direct you will be responsible for:

Working as part of a team to maximise productivity and performance, enabling the Digital and Direct Bank to deliver on our commercial, customer and colleague promises

Providing appropriate support and direction to the wider internal and external teams to improve performance from real‑time insights

Managing customer call flows through the telephony system to optimise service level for our customers

Scheduling teams to support the business needs and requirements

Understanding customers' needs, customer segments, PTSB products and digital capabilities in order to develop meaningful customer‑relationship insights for change

Requirements Essential

Enthusiasm, goal‑oriented with high levels of energy and a passion for Digital and Direct

A passion for delivering the highest level of customer experience with excellent interpersonal and effective communication skills

Motivation to build a best‑in‑class Digital and Direct Bank

Experience in developing, preparing and presenting MI to Management in order to facilitate efficient and effective decision making

Desired

Degree or Certificate in a Business‑related field preferred – or willingness to undertake a work‑related qualification

This is a 12‑month fixed‑term contract, based in Blackrock, Dublin (onsite).

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.

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