Information Technology Support Technician, Cork

We're looking for a motivated

L2 IT Support Deskside Technician

to join our IT team and provide hands‑on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do

Provide second‑level deskside and remote technical support for hardware, software, and network issues escalated from L1

Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals

Install, configure, and maintain workstations, applications, and OS updates

Manage user accounts and access using Active Directory / Azure AD and Microsoft 365

Support onboarding/offboarding processes including device provisioning and decommissioning

Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)

Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

2+ years of experience in an IT support or helpdesk role (L1/L2)

Solid understanding of Windows 10/11 and/or macOS environments

Hands‑on experience with Active Directory, Group Policy, and Microsoft 365

Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Experience working with ITSM tools and following ITIL processes

Strong troubleshooting skills and attention to detail

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