Insurance Advisor, Dublin

The primary function of the Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention.

Job Responsibilities

Provision of a high standard of service to our existing and new customers ensuring that the experience that they receive will be to the required level and in keeping with FBD’s customer care ethos

Delivery on agreed targets for new business and retention through the use of selling and retention skills

Execution of policy amendments in an efficient manner ensuring that all aspects of our service provision is meeting customer expectation

Optimising opportunities for cross selling, to generate referrals while engaging with customers to maximize the business growth opportunities within other channels/business units

Handling a requisite volume of calls efficiently ensuring that our call answering objectives are achieved for both the customer and organization

Working closely with team colleagues to collectively achieve overall targets set

Ensuring all systems and procedures as laid down by the Company are complied with

Accruing and maintaining comprehensive up to date knowledge and information of the Company’s Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate

Carrying out such duties as management may require from time to time

Education

Leaving Certificate or equivalent and/or a relevant third level qualification.

Excellent communication&organisational skills

Previous sales or customer service experience

Proactive, energetic approach and positive outlook

Proficient in MS Office Suite - MS Word, Excel, Powerpoint

MCC

Develop and maintain customer relationships

Ambitious

Target driven&results orientated

Problem solving

Influencing and negotiation

This role sits within the pay grade A of the Commercial Department.

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.

#J-18808-Ljbffr