Customer Service Coordinator (Germany), Dublin

About Teleflex Incorporated As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology.

Position Summary To manage the day-to-day Customer Service activities including process of orders.

Principal Responsibilities

Call handling.

Query and complaint management.

Liaison with warehouse / monitor delivery performance.

Backorder management.

Sales support.

Liaison with Accounts Receivable.

Price management and control.

Customer master data maintenance.

Recall support.

Ensure customer orders are processed on time and accurately.

Ensure customer calls are handled in a timely and professional manner.

Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.

Provide product availability, stock information and delivery information to customers and sales in an accurate and

Ensure all returns, credits and debits are processed on time and in line with existing procedures.

Support pricing queries and the invoicing process as needed.

Education / Experience Requirements

Fluency in German and English required.

Customer Service experience preferred but not essential– Full Training is provided.

Relevant 3rd level qualification preferred.

High level of accuracy.

Strong attention to detail.

Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage– full training is provided.

Excellent communication skills.

Professional telephone manner.

Strong service orientation.

Ability to build strong relationships with customers and internal colleagues.

Self-Starter /‘Can Do’ approach.

Time management&organisational skills.

Goal orientated.

Specialized Skills / Other Requirements

Approachable and enthusiastic.

Flexible and adaptable.

Engaging and relating.

Able to work on own initiative and as a team player.

Good organizational skills with cultural awareness and sensitivity.

Good judgment and problem-solving skills.

Equal Employment Opportunity Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

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