Business Development Manager - Globalize Service Line, Dublin

About The Role We're looking for a proactive and detail-oriented Business Developement Manager to support our Client Engagement team. In this role, you'll work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts.

This is a great opportunity for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment.

What You'll Do Client Relationship&Account Management

Act as a day‑to‑day contact for assigned clients, ensuring timely support and a positive experience

Coordinate and schedule client meetings, check‑ins, and follow‑ups

Collect and summarize client performance data, feedback, and usage trends

Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently

Growth&Retention

Help maintain strong client relationships through consistent communication

Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities

Support renewal processes with relevant data and documentation

Identify clients suitable for testimonials or case studies in collaboration with marketing

Assist onboarding and implementation teams to ensure smooth client transitions

Support identifying growth opportunities within existing accounts

Gather and share client feedback to improve products and services

Contribute to internal documentation and reporting for continuous improvement

Requirements✅ What We're Looking For

Bachelor's degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus)

3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions‑oriented environment

Familiarity with CRM software (e.g., Salesforce, HubSpot)

Highly organized with strong attention to detail and follow-through

Experience with project management is a plus

Ability to build networks and develop relationships across different markets

Exceptional verbal and written communication and presentation skills

Proactive problem‑solver with the ability to navigate ambiguity and manage high‑pressure situations

Strong sense of accountability and dependability, with the ability to work both independently and as part of a team

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