Office&Stock Control Manager, Dublin

Key Responsibilities Team Leadership&Management

Manage, mentor, and develop a team of Sales Administrators, Service Coordinators, and stock/inventory support personnel

Set clear KPIs, monitor performance, and conduct regular reviews

Foster a collaborative, accountable, and customer-focused team culture

Coordinate workloads and ensure adequate coverage across all operational functions

Support ongoing training and development to improve operational and stock management processes

Operational Coordination

Oversee order processing from quotation through to delivery, installation, and invoicing

Ensure efficient scheduling of installations, maintenance, and service visits

Coordinate closely with logistics, warehouse, and field service teams to ensure product availability and timely delivery

Act as escalation point for operational issues impacting customers or internal teams

Identify and implement process improvements to enhance operational efficiency and service quality

Stock Control&Inventory Management

Take ownership of stock control processes for medical equipment, spare parts, and consumables

Monitor inventory levels to ensure optimal stock availability while minimising excess or obsolete stock

Oversee goods-in/goods-out processes and ensure accurate stock reconciliation

Conduct regular stock audits and cycle counts to maintain inventory accuracy

Investigate and resolve stock discrepancies, shortages, or inventory issues

Work closely with procurement and suppliers to manage lead times and stock replenishment

Ensure accurate tracking of loan equipment, demo stock, and field-based inventory

Maintain inventory records within CRM/ERP systems and ensure data integrity

Develop reporting on stock movement, stock ageing, inventory value, and stock performance metrics

Support forecasting and demand planning activities based on sales and service requirements

Customer&Stakeholder Management

Maintain strong relationships with key hospital clients across public and private sectors

Ensure high standards of customer service and timely communication

Liaise with sales, logistics, procurement, warehouse, and technical teams to ensure seamless operational delivery

Handle escalations and resolve complex customer or supply-related issues

Support customer expectations around product availability and delivery timelines

Compliance&Documentation

Ensure adherence to healthcare regulations, procurement frameworks, and company policies

Maintain accurate records relating to orders, inventory, service logs, contracts, and compliance documentation

Ensure traceability of medical devices and stock in line with regulatory requirements

Support audits, quality assurance activities, and inventory compliance reviews

Systems&Reporting

Oversee effective use of CRM/ERP systems for order processing, inventory tracking, and service scheduling

Generate regular reports on operational and stock-related KPIs including:

Stock accuracy

Inventory turnover

Order turnaround times

Service SLA adherence

Backorder levels

Stock valuation

Use operational and inventory data insights to drive continuous improvement initiatives

Financial&Commercial Support

Support pricing, quotations, and tender submissions

Monitor order margins, inventory holding costs, service costs, and operational efficiency

Assist with budgeting and forecasting for administrative, service, and stock functions

Identify opportunities to reduce waste, improve stock utilisation, and optimise purchasing processes

Key Skills&Experience Essential

Proven experience in office, operations, or inventory/stock management

Experience managing administrative, coordination, or warehouse/stock teams

Strong understanding of stock control and inventory management principles

Excellent organisational and multitasking abilities

Strong communication and stakeholder management skills

Experience working with CRM/ERP systems and inventory management software

High attention to detail with strong analytical and problem-solving capability

Desirable

Experience in healthcare, medical devices, or hospital supply environments

Familiarity with public sector procurement processes in Ireland

Understanding of service coordination or field service operations

Knowledge of healthcare regulatory or compliance requirements

Experience managing technical inventory, spare parts, or regulated products

Personal Attributes

Strong leadership presence with a hands-on approach

Calm under pressure and able to manage competing priorities

Process-driven with a continuous improvement mindset

Commercially aware with strong operational focus

Customer-focused with a commitment to service excellence

Highly organised with strong attention to detail and inventory accuracy

Key Performance Indicators (KPIs)

Order processing accuracy and turnaround time

Inventory accuracy and stock reconciliation results

Stock availability and backorder reduction

Inventory turnover and stock ageing performance

Service response and resolution times (SLA adherence)

Customer satisfaction levels

Team performance and engagement

Process efficiency and cost-saving improvements

Reduction in stock discrepancies and inventory losses

#J-18808-Ljbffr