Contract Renewals Manager, Upmarket - Dutch Speaking, Dublin

Overview

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. You will also manage a high volume of account-related tasks centered on maximizing customer investment with HubSpot.This role is available for all work preferences @home @flex @office in Ireland. Responsibilities

Own customer contract processes and renewals. Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers. Lead forecasting discussions and pipeline reviews with internal colleagues.Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks. Engage multiple customers via phone calls– scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target in place of 42 a month.We are looking for people who

Fluency in English and Dutch Have experience with customer service and contract management Have negotiation or sales experience Have prior account management and/or customer retention experience Are passionate about creating a great customer experience Solve problems with curiosity and creativitySeek to understand multiple perspectives in a situation Have healthy negotiation and interpersonal problem-solving skills Show clear communication skills with the ability to effectively lead a phone conversation Possess prioritization and organizational skills with attention to detail Embrace a dynamic and motivating environmentInvest in relationships with customers and colleagues Contribute to a positive team environment of equality and inclusion. We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form.At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Productteam, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here.

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