Operations Administrator- 10 month contract, Dublin

Job Summary

Zurich Life Assurance plc is looking for an Operations Administrator within the Service Teams area of the business to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

Your Role

As an Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following:

• Ensuring that our customers come first is a key responsibility of the role

• Processing all client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures

• Dealing with clients/members and brokers/employers and other stakeholders over the phone

• Complaint’s handling

• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

Your Skills and Experience

As an Operations Administrator your skills and qualifications will include:

• Good working knowledge of Microsoft Word, Excel

• Third Level Qualification in relevant area

• Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements.

• Previous administration experience an advantage

• Excellent attention to detail

• Has excellent inter-personal skills

• Ability to work in a dynamic team environment

• Be well organized, results driven and capable of working to tight deadlines

• Good communicator with excellent interpersonal skills