Client Service Advisor, Dublin

Join us as a Client Service Advisor within our Corporate Risk and Broking line of business, based in our Dublin office and working in a hybrid environment. 

WTW is one of Ireland’s leading insurance brokers, risk advisors, pensions and actuarial consultancies. For more than 100 years, we have built a strong reputation for delivering exceptional client service. Within Corporate Risk and Broking, we design innovative insurance programmes for our clients, helping them quantify, mitigate and transfer risk through our specialist industry expertise and deep market knowledge.

We are now seeking a Client Service Advisor to join our team. The primary purpose of this role is to manage a portfolio of clients by performing the broking role and delivering a high standard of client service that supports our objectives across Client, Financials, People and Operational Excellence.

The Role

Perform the broking role for an assigned portfolio of clients, managing renewals, claims, mid‑term adjustments and all client queries.Deliver excellent client service in a responsive, efficient and friendly manner, ensuring all deadlines and service standards are consistently met.Develop an in‑depth understanding of each client's business, culture and insurance needs.Identify opportunities to grow and enhance existing client accounts.Build and maintain strong and mutually beneficial insurer relationships.Follow all company procedures for renewals, new business, documentation and administrative processes.Ensure compliance with regulatory, company and market standards at all times.Participate in internal project work and contribute to process improvement initiatives.Provide technical support to colleagues, assisting in the resolution of client or placement issues.Build positive working relationships and collaborate effectively with a variety of local and offshore teams.Act as an ambassador for WTW, demonstrating our purpose, values and client‑centric culture.