Pharmacy Healthcare Advisor - Hickeys Monkstown, Dublin

We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the Hickey's Pharmacy team in Monkstown.

Pharmacy Healthcare Advisor

Hickey's Pharmacy is an award-winning, community pharmacy group with 36 stores, over 370 employees and strong growth ambitions. As a pharmacist led company, we understand the importance of delivering accessible healthcare and the critical role of the pharmacist in achieving this. We're health people. If you want to deliver exceptional care in a supported environment with learning and development opportunities, then Hickey's could be the place for you.

Our Pharmacy Healthcare Advisors are vital members of our team, operating as the first point of contact for customers in our store ensuring our customers come first your primary focus will be to offer the advice and support that each of our customers need in line with our Core Values – Ambition, Positive Teamwork, Customer Care, Professionalism and Reliability.

We are looking for someone who is dynamic and energetic to join our team.Full time rolePermanentSupported in-store by an excellent team and a support office Rosters are published up to 8 weeks in advance Excellent training and support structures are also available centrally from our Pharmacist management team 

Key Responsibilities

Providing outstanding customer serviceDriving retail sales through link selling and advising customers of promotions in storeEnsuring stock levels are maintained at optimal levelsAccurately and securely performing cash management dutiesEnsuring the company merchandising standards are maintained ensuring the pharmacy is always presented to the highest levelBuilding customer loyalty

What are we looking for

Strong customer engagement and customer service. Listening to our customers, understanding their needs, and delivering great service every timeBuilding a strong working relationship with all team members in the pharmacy to ensure seamless delivery of serviceTailoring conversations with every customer to ensure they leave our pharmacy feeling informed and confident about their healthcare needsStrong product knowledgeExperience in or interest in skin care is an advantageProven sales abilityAny other projects and duties where they arise

What we would like from you

Customer focused with an ability to effectively deal with customersPrevious OTC sales and customer service experienceExcellent interpersonal and communication skillsPositive can-do attitudeA keen interest in retail pharmacy

What we promise you

Competitive salaryGenerous staff discounts in-store‘Refer-a-friend’ bonus schemeTax-saver travel Additional long-service days Additional annual leave for special occasions e.g. getting married!

If you're a people person and have ambitions to join a progressive company, we'd love to hear from you today.