Customer Support Engineer, Dublin

Description

/Preferred Qualifications

We are looking for a brilliant CUSTOMER SUPPORT ENGINEER based close to Dublin, Ireland. Applicants should possess a relevant level 7/8 degree qualification and experience. We will consider new graduates provided they demonstrate a strong hands-on aptitude and a desire to succeed.

Responsibilities

Major Responsibilities include:

Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer siteRepresenting the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize down time.Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problemsInterface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliabilityCustomer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro optical and electro mechanical equipment at customer siteRepresenting the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize down time.Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problemsInterface with technical support, head quarter engineering and manufacturing engineering on maintenance procedures and equipment reliability

Qualifications

Essential soft and technical skills:

Good practical skills on electronic, electrical, pneumatic, Optical, fine mechanical assemblies.Ability to read and work with engineering drawings, schematics and technical manualsExcellent analytical problem-solving skillsGood presentation and communication skillsGood English level (both written and spoken)Level 7/8 Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalentAn internship or a short working experience in the semiconductor industry is a plusAvailability for limited travel to other European sites on an exceptional basis.Availability for extensive training periods in USA /AsiaProficiency on MS office tools

As part of the Customer Service Team, the successful candidate will be required to work a FE/BE days shift pattern in support of the manufacturing environment. A shift cycle allowance will apply.

KLA offers a challenging and multinational environment at the forefront of high-technology and a market highly competitive package.

Successful applicants will be formally trained at one of our award-winning training center’s in USA California, Singapore or Taiwan.

Minimum Qualifications

Level 7/8 Degree , newly graduated or with relevant industrial experience.

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