Manager GD Training Systems, Dublin

The Manager, Learning Center of Excellence, Systems (Mgr LCoE Systems) is responsible for providing design, development, delivery, evaluation, logistical support and content management support for system application training. The Mgr LCoE Systems will work closely with the Dir LCoE Systems and AD LCoE Systems to continually improve the scale, depth, and quality of system application training that aligns with strategic objectives within Global Development.

A typical day in this role looks like:

This position is expected to have the ability to execute a variety of roles to meet the expectations of effective relationship management and driving compliance and high-quality delivery. 

Strategic Alignment:

Understand the business and associated roles within Global Development. Understand the business needs and technical challenges experienced by Global Development associates and collaborate with Dir and AD LCoE Systems to determine strategy for designing and delivering systems training at scale.

Relationship Management

Use knowledge of business and customer base in order to identify SMEs and potential departmental trainers that could be leveraged for system application training delivery.Consult with Training Business Partners, Global Dev IT and System Owners/SMEs to design and deliver learning solutions, in a wide range of multimedia formats.Interact with LCoE C3 team to ensure accurate assignment and compliance oversight.SupportMaintain and continue to develop a robust and accurate end-to-end knowledge of business processes and applicable procedures for Global DevelopmentParticipate in system and business process training related activities, such as performing UAT on training materials and auditing face to face/virtual instructor led system/business process training sessions.With Dir and AD LCoE Systems, establish method for system training curriculum creation and oversight, ensure management input at designated timepointsWork with functional SMEs and Dir and AD LCoE Systems to establish role based curriculum or training matrices to match system requirementsSupport Dir and AD LCoE Systems in creating/executing/maintaining detailed training plan for all supported systems, create all deliverables and work closely with support teams (System Owners, SMEs, Facilitator/ Trainer, Super Users).As needed, conduct system training sessions as well as plan and facilitate workstream sessions related to the implementation of systems supported by GDT.Dir and AD LCoE Systems may require Systems Training Manager to develop subject-matter expertise in the target application to help facilitate the design and development of learning solutions, in cases where functional SMEs require additional support.

Effectiveness tracking

Evaluate continuous feedback from surveys, help desk queries, Super User/Trainer qualitative feedback regarding existing systems and make recommendations for improvement to training.Track trends and monitor training compliance; prepare routine progress reports on job specific training programs for management.Implement plan for improving compliance across supported stakeholder groups.

This role may be for you if you have:

Instructional Design: Creating quick reference guides, video tutorials, Instructor Led Training guidesFacilitiation skills – Comfortable facilitating in a face to face and virtual environment Time Management - Ability to manage multiple projects with overlapping deadlines

In order to be considered qualified for this role, a minimum of Bachelors degree is required. and

ideally 2+ years Clinical, Pharmaceutical or Medical Device experience with understanding of GxP guidelines;

At least 2 years’ experience designing and delivering system application training *incorporating system and business process* Ideally 3+ years instructional design experience.