Commercial & Customer Service Manager - Diagnostics, Dublin

The Opportunity

We are seeking a Commercial & Customer Service Manager to lead our Ireland business within Core Diagnostics. This is a high-impact leadership role with full accountability for commercial performance, customer experience, and service delivery.

You will play a critical role in driving sustainable growth, enhancing customer satisfaction, and aligning service operations with strategic business goals—while building and leading a high-performing, engaged team.

Key Responsibilities

Own and deliver Ireland commercial performance, including revenue growth, forecasting accuracy, and profitability improvement

Lead and develop a high-performing Customer Experience, Service, and Sales team

Define and execute strategic business development and account growth plans

Build strong relationships with senior stakeholders, including public sector partners (HSE)

Drive tender engagement and contract success, ensuring compliance with procurement frameworks

Enhance customer satisfaction, retention, and long-term value through a customer-centric approach

Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence

Monitor KPIs, drive accountability, and implement continuous improvement initiatives

Lead margin improvement and cost-efficiency initiatives

Manage supplier partnerships to improve service quality and reduce risk

Ensure full compliance with Abbott’s quality, regulatory, and operational standards

About You

Proven experience in sales leadership within healthcare or diagnostics

Strong track record of delivering commercial growth and operational excellence

Experience managing and developing high-performing teams

Demonstrated ability to influence senior stakeholders and decision-makers

Skilled in solution selling, account management, and strategic planning

Comfortable working across matrix and virtual environments

Qualifications

University degree (or equivalent)

Sales management experience in a global healthcare organisation

Technical/diagnostics background desirable

Why Join Abbott?

Lead a critical market with significant growth potential

Join a global organisation committed to innovation and impact

Work in a collaborative, purpose-driven environment

Competitive compensation and career development opportunities

If you are a commercially driven leader passionate about delivering exceptional customer experience and driving business growth, we want to hear from you.