Outsourced Activities Controller M/F, Dublin

Description du poste

Duties and responsibilities 

The outsourced activities controller acts as a second line of defence (2.1) by monitoring and testing the performance, compliance and quality of outsourced activities delegated to partners (financial partners, third-party administrators and telemarketing providers).

Monitoring and testing of delegated activities to partners such as but not limited to: Sales and Distribution Processes, Subscriptions Process, Claims and Complaints Handling, Adherence to defined SLAs, Fraud, Freedom of Services (FOS) checks, AML checks, BCP checks, Data protection and Information technology and security.

Partners performance monitoring & reporting:

Analyse data from scorecards collected by the first line to monitor the partners performance on the above-mentioned delegated activitiesDeliver consolidated reports of 2.1 control results on partnershipsLiaise with Risk function to ensure control results are integrated into CACIs risk assessment and monitoring frameworkMaintain strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements

  Partner onsite and/or remote controls:

Perform onsite and/or remote controls of partner processes, procedures and systems to ensure activities align with contractual obligations, quality and regulatory standards:
Pre control : Coordinate control preparation by leading contractual review, cross-departmental meetings, sample selection and assessment of issues raisedControl : Conduct meetings with relevant partner functions to assess processes, monitor performance and address issues identified during the pre-control phasePost control : Debrief stakeholders and management team on potential gaps and results, draft detailed report to document results and measurement of key areas including risk assessment.Assess the partner remediation plans followed up by the first line of defence in case of identified weaknesses and define the corresponding effectivenessMonitor and assess additional ad-hoc gaps identified within different business teams

2. Processes and Procedures

Assist in maintaining up-to-date procedures due to operational changes or regulatory requirementsIdentify system and process gaps and initiate the implementation of corrective measuresParticipate in project work

3. Training 

Providing some support on training and preparation of training programs

Télétravail : hybride