Hybrid Role - Spanish Client Technical Support, Dublin

Responsibilities

: Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux)Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offeringsProblem management with a focus on wide-scale technical issues

Requirements:

Bachelor’s degree, preferred if in a technical fieldTwo-plus years in client facing support roleTwo-plus years’ experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environmentInitiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problemsLanguages: fluency in English and SpanishAny other European language is a plusExperience with financial products and services is a plus

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