German or Dutch Speaking Technical Customer Support Specialist, Dublin

German or Dutch Speaking Technical Customer Support Specialist

Sandyford, Dublin 18 (Onsite)

Full-Time | 40 Hours per Week

Rotational Schedule | Monday–Sunday between 8am–10pm (No Night Shifts)

Are you a German speaker with strong technical problem-solving skills and a passion for delivering excellent customer experiences? Join a global leader in digital innovation and support one of the world’s most recognised online advertising platforms.

This is an exciting opportunity to build expertise in cutting-edge digital products while working in a fast-paced, international environment with strong career growth potential.

What You’ll Be Doing

Become a product expert across a complex digital advertising platformInvestigate and resolve technical issues affecting advertisers and internal sales teamsManage cases end-to-end, ensuring timely resolution and excellent service deliveryIdentify whether issues are caused by product bugs, user confusion, or technical errorsWork closely with specialist support teams and engineers on escalated casesClearly explain solutions, workarounds, and next steps to stakeholdersHelp improve the customer experience by providing high-quality technical supportSupport team development through mentoring and knowledge sharing

What We’re Looking For

Native or fluent German or Dutch with strong English communication skillsStrong troubleshooting, analytical, and problem-solving abilityComfortable working with digital tools, systems, and online platformsExperience in customer support, technical support, or online operations is highly desirableExperience working in KPI or target-driven environmentsStrong communication skills with the ability to simplify technical issuesPositive team player with the ability to adapt quickly to new systems and products

Why Join?

Join a globally recognised organisation with excellent training and developmentBuild valuable experience in tech, digital advertising, and platform operationsClear progression opportunities in operations, support, and specialist teamsInclusive, collaborative, and multicultural workplaceNo night shifts

Important Information

Sponsorship is not available for this roleApplicants must already hold full valid working rights in Ireland

If you're a German or Dutch speaker looking to grow your career in tech support within a world-class environment, this could be a great next move.