Internal & External Communications Manager, Citywest

Communications Manager

Ireland Support Office

This is a hands-on role at the centre of the Boots Ireland Communications team.
You’ll take the lead on internal communications across Ireland, making sure colleagues in our stores and Support Office feel informed, connected and clear on what matters. Day to day, that means turning business priorities, plans and updates into communications that are simple, engaging and drive understanding and action.

You’ll work across the business, supporting all functions and be just as comfortable chatting with store colleagues as you are supporting senior leaders.

Alongside internal comms, you’ll support corporate, external and ESG activity, giving you a broad and strategic view of how the business shows up and communicates.

We’re looking for someone who writes well, brings ideas, takes initiative and is confident owning their area while working closely with the Head of Communications to deliver our overall Communications strategy

What you’ll be doing

Internal communicationsLead the day-to-day internal communications across stores and Support OfficeOwn channels like Viva Engage and Poppulo, keeping content relevant, timely and engagingCreate clear, well-written and visually engaging content across posts, newsletters, presentations and updates using data and insights to continually improve effectivenessTurn complex or business-critical information into something people actually understand and respond toPartner with the People team to support engagement, change and colleague experience, bringing our strategic narrative to life in day-to-day communicationsSupport ESG communications, helping colleagues understand the impact we’re having across communities, sustainability and responsible businessLeadership & business communicationsDraft and shape messages and content for senior leaders ensuring clarity, tone and alignment with Boots valuesResearch, draft and support the development of speeches, remarks and talking points for senior leadersKeep leadership communications clear, consistent and humanSupport the business through key moments, announcements and changeCampaigns, projects & eventsLead communications projects and campaigns from idea through to execution, managing timelines, stakeholders and deliveryBring a practical, creative approach to how we engage colleagues, finding simple ways to make messages land betterSupport key events and moments, from planning through to on-the-day deliveryWork across teams to keep messaging aligned and joined upCorporate & externalSupport corporate communications activity, including media monitoring and preparing written responses or statements where requiredHelp shape and develop clear key messages, briefings and content for a range of audiencesWork with agency and vendor partners to deliver activity to a high standard and on briefPartners, budgets & deliveryManage agency and supplier relationships for your projectsManage budgets for assigned activity, ensuring good value and strong delivery in line with agreed plans and prioritiesWhat you’ll bringAround 5 years’ experience in communications (in-house or agency)Strong writing skills and a good instinct for what worksSolid experience delivering internal communications or engagement activityConfidence working with a wide range of stakeholders, including senior leadersExperience leading projects or campaigns end to endExperience working with agencies or external partnersA good understanding of internal comms channels, trends and best practiceFamiliarity with tools like PowerPoint, Canva and basic video editingWhat you’re likeYou’ve got strong judgement and are comfortable owning workstreamsYou’re organised and follow things throughYou bring ideas and look for better ways of doing thingsYou’re comfortable working at pace and juggling prioritiesYou’re approachable, grounded and easy to work withYou build strong relationships naturally, whatever level you’re dealing withYou stay calm, deal well with ambiguity and focus on solutionsYou care about doing good work and keep raising the bar