L3 Infrastructure Engineer, Dublin

Ergo are seeking an L3 IT Engineer for a permanent role in Dublin. As an L3 IT Engineer you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.

Working with an Azure Expert MSP renowned for our best-in-class Educational Assistance Program you will have ample opportunity to develop your skills and career at a 5-time winner of Microsoft Country Partner of the Year .

In addition to competitive salary this role includes the following:

Pension Educational Assistance through Ergo Academy (cash bonus up to €1000 for exams passed) Health Insurance Flexible work options

What will you do…

Provide Level 3 IT support to local users Installing, configuring and troubleshooting of IT related software and hardware. Perform routine day to day system security checks and backups and produce status reports. Work with other technical staff to ensure connectivity and compatibility between systems. Work with vendors/partners to resolve complex network problems. Provide extended on site support to varied customers, as and when required. Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded. Ensure strict adherence to SLA when dealing with customer tickets/calls. Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies. Record and maintain hardware and software inventories, site and/or server licensing and user access and security. Provide technical training to customers when a new user or systems is implemented and is requested.

Experience in some / all of the following is required…

Management of M365(supporting Teams, Exchange, One Drive etc..) Management of MFA Supporting and setting up Mobile Devices(MDM) Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS Good understanding of backup and restoration methods Windows 10 configuration, operation and management Windows Server 2012/2016/2019 administration and maintenance Virtualisation (VMWare or Hyper-V) Citrix Support or Administration Microsoft System Centre Suite(SCOM, SCCM. SCORCH) Azure Administration/Configuration Professional certifications an advantage