Dunnes Stores Grocery Customer Service Manager, Dublin

Job Description Dunnes Stores is Ireland's largest and leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores throughout Ireland, Northern Ireland and Spain, and are developing our service and product offer all the time. If you are driven by new challenges, are motivated to improve and have a desire to develop inclusive, responsible, and sustainable solutions to challenges, join us as a member of the Dunnes Stores Food Safety Technical Team . From working with customers to solve their queries, devising dietary information for intolerance/allergy groups, advising organisations on our product information, you will join a collaborative team ready to mentor, coach and encourage you to be your best. Job Summary Reporting to the Head of Technical (Grocery) you will be responsible for engaging with customers to ensure satisfactory and timely resolution of queries. Act as the interface between customers, stores and suppliers. Liaise with Stores customer service departments to corroborate queries and ensure accurate reporting. Work with suppliers to ascertain root cause and acceptable outcomes. Monitor timely response and close out of queries. Report, trend and analyse customer feedback on a weekly basis to wider Dunnes Stores team. Prepare reports and in-depth analysis of product categories for category buyers. Other Admin duties within the technical team Pdm Brandbank approvals Lead and support the complaints Supplier Taskforce Qualifications Fluent written and spoken English is essential At least 3 years' experience working in a fast paced customer service environment acting as the interface between customer and client Food science qualification or equivalent food manufacturing experience (Desireable) Key Skills Excellent attention to detail Strong analytical thinking & methodical approach Strong trouble shooting and issue resolution skills Excellent customer service skills including follow up, verbal and written communication Ability to work independently, under pressure and to tight deadlines Proficient in Word, Excel and Powerpoint What we offer : Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer

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