Application Support Consultant, Dublin

MCS Group is proud to be supporting a growing Irish software company in hiring an Application Support Specialist to join its customer success and support team.

This role would suit someone who enjoys problem solving, working with customers, and supporting business-critical software across areas such as ERP, accounting, stock control, CRM, eCommerce, reporting, and supply chain operations.

You'll work closely with customers to troubleshoot technical and operational issues, investigate system queries, and help deliver the best possible user experience across a broad suite of business applications.

The environment is collaborative, technology-focused, and well suited to someone who enjoys variety in their day-to-day work.

Hybrid— County Louth — 3 days per week

What you'll be doing:

Supporting customers with technical and operational system queries

Investigating and resolving software issues across multiple business functions

Working with databases, integrations, and reporting tools

Documenting issues and helping drive solutions

Collaborating with wider support and customer success teams

What they're looking for:

Experience with ERP, accounting, or business management software

A degree in Computer Science, Accounting, Business, or similar

Strong problem‑solving and communication skills

A customer‑focused mindset with a proactive attitude

Nice to have:

SQL Server / MySQL knowledge

SQL scripting or database administration experience

Experience with APIs, integrations, FTP/SFTP, Excel, CSV files, or tools like Postman/SoapUI

Exposure to CRM, logistics, warehouse management, eCommerce, BI, or financial reporting systems

The rewards:

Competitive Salary DOE

Opportunity to learn and grow in a new industry with real autonomy

Employer Pension

Private Healthcare

Flexible Working

Training will be provided, so this could suit someone coming from a support, ERP, finance systems, or technical customer service background looking to grow their career further.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments.

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