Customer Service Executive - Fluent Mongolian Required - …, Dublin

Job Description Fluency in Mongolian and English is required.

The hours for this role are Monday– Friday from 01:30 – 09:30.

We are seeking an innovative Customer Service Executive to join our world‑class team in supporting our customers with day‑to‑day issues such as password requests, complex supply‑chain malfunctions, and other general activities.

As the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email.

This is not a typical call center. We do not use an IVR and we do everything possible to ensure every customer has a positive experience.

You will have the opportunity to work in a very diverse environment with over 25 nationalities and an environment that recognizes and rewards high‑quality work and customer satisfaction.

Responsibilities

Be the voice of Workhuman, the first point of contact for customers and ensure a positive customer experience.

Own, document, and resolve issues such as why customers contact us, how we have resolved their issues, and what can be done better next time.

Drive process improvement and propose ways to do things better at Workhuman.

Handle day‑to‑day ticketing, call handling, and email support, ensuring timely resolution.

Qualifications

Full fluency in Mongolian and English.

Strong focus on customer experience and urgency in delivery.

Respect for all team members and customers, building relationships and resolving disputes across geographies and cultures.

Ambitious, hard‑working, determined, positive, and helpful, with an interest in career growth.

Customer relationship‑building skills.

Ability to use technology systems accurately and effectively to update customer records and comply with automated workflows.

Benefits

25 days annual leave, increasing with years of service.

Company plan VHI Health Care&Dental cover for employee and dependents.

A pension commencing after the probation period.

Participation in Workhuman’s employee recognition programs.

Discounted gift certificates.

Discounted TaxSaver Travel cards/free car parking (subject to availability).

Income protection.

Life assurance.

Access to our Tuition Reimbursement Scheme.

Access to Workhuman University.

Additional perks such as free grab‑and‑go breakfast and lunch options, fruit, tea/coffee, catered events and wellness activities throughout the year.

Equal Opportunity Employer Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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