IT Operations Expert (Data Center / IDC), Dublin

TITANICOM is hiring an experienced IT Operations Expert to support large-scale international data center operations and infrastructure projects in Ireland.

We are looking for candidates with strong IDC/data center operations experience, solid technical troubleshooting capability, and cross-functional coordination skills. Chinese language capability is mandatory for this role.

Responsibilities

Manage and participate in 24×7 or 5×8 IDC data center operations and on-site duty arrangements

Respond to incidents and execute work orders according to SLA requirements

Perform operational risk analysis and establish preventive control measures for IDC sites or campuses

Continuously optimize EOP/SOP processes and operational workflows

Execute ticket handling procedures independently and support complex troubleshooting activities

Assist network and server teams in fault diagnosis and issue resolution

Coordinate cross-functional teams to manage non-standard operational scenarios

Lead initiatives to improve operational stability, efficiency, and risk management

Coordinate projects, optimize technical standards, and support process implementation

Drive collaboration across multicultural and cross-regional teams

Requirements

3+ years of IDC / data center / IT operations experience

Strong incident handling and operational optimization capability

Experience with ticketing systems, SOP execution, and IT service delivery

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