Customer Service Executive, Fluent Polish, English + 1 of …, Dublin

Job Description We are seeking an innovative Customer Service Executive to join our world class team in supporting customers with day-to-day issues such as password requests, and complex issues such as supply chain malfunctions, along with other general activities.

The hours for this role are Monday-Friday from 08:00 - 16:30.

As the voice of Workhuman, a positive customer experience will be your main key performance indicator. You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email.

This is not a typical call center; we do not use an IVR and we do everything possible to ensure every customer has a positive experience.

You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction.

Key Responsibilities

Serve as the first point of contact for customers, ensuring a positive experience.

Own, document, and resolve issues, including understanding why customers contact us and how we resolve them.

Improve processes to better the customer experience.

Requirements

Full fluency in Polish and English.

Full fluency in French or Italian.

Strong focus on customer experience and urgency.

Respect for all team members and customers, building relationships across cultures.

Ambitious, hard‑working, determined, positive, helpful with interest in career growth.

Customer relationship‑building skills.

Ability to use technology systems accurately and effectively to update customer records and comply with automated workflows.

Benefits

25 days annual leave, increasing with years of service.

Company plan VHI Health Care&Dental cover for employee and dependencies.

A Pension commencing after probation period.

Participation in Workhuman’s employee recognition programs.

Discounted gift certificates.

Discounted TaxSaver Travel cards/free car parking (subject to availability).

Income Protection.

Life Assurance.

Access to our Tuition Reimbursement Scheme.

Access to Workhuman University.

Additional perks: free grab‑and‑go breakfast and lunch options, fruit, tea/coffee, catering events and wellness activities.

Equal Opportunity Statement Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

#J-18808-Ljbffr