German Speaking Customer Support For Booking.com - Paid …, Dublin

Mercier Consultancy is excited to offer a German Speaking Customer Support position specifically for Booking.com, including a paid relocation package to Athens, Greece. This is a fantastic opportunity for candidates fluent in German who are passionate about delivering exceptional customer service in the travel and hospitality industry.

Key Responsibilities

Provide excellent customer support to German‑speaking Booking.com clients through phone, email, and chat.

Assist with booking inquiries, amendments, cancellations, and resolve any customer issues promptly and professionally.

Ensure all interactions are handled with care and accuracy to maintain high customer satisfaction.

Document all customer interactions thoroughly in the CRM system.

Collaborate with Booking.com teams and internal departments to resolve complex issues.

Stay updated on Booking.com policies, products, and industry trends to provide informed support.

Requirements

Fluency in German (both written and spoken) is essential; knowledge of English is a plus.

No experience needed, but willingness to learn.

Strong communication and problem‑solving skills with a customer‑centric approach.

Ability to work in a fast‑paced environment and manage multiple tasks effectively.

Familiarity with CRM systems and customer service software is beneficial.

Willingness to relocate to Athens, Greece, with paid relocation support provided.

Positive attitude and commitment to delivering outstanding service.

Benefits

Competitive Monthly Salary.

Fully Paid Relocation Package.

Fully Paid Training.

Airport Pick‑Up.

2 Extra Salaries Per Year.

Health Insurance.

Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece.

And many other benefits!

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