D2D Retention Advisor Dublin

We are looking for a Door-to-Door (D2D) Retention Agent. This is a field-based role where you’ll engage directly with customers, handle objections, and use the tools and offers available to retain business and drive results.

A full driver’s licence and access to your own vehicle is required, with mileage expenses covered.

We’re looking for driven, customer-focused people with experience in retention, door-to-door or inside sales — ideally within utilities, but not essential.

At PrepayPower, performance is recognised and progression is real. It’s a fast-paced environment where results matter. If you’re competitive, resilient, and motivated by targets, you’ll fit right in.

Key Responsibilities

Speak directly with customers (face-to-face and over the phone) to keep them with us or win them back

Work through warm leads and follow up with customers who need support or reassurance

Use all available tools, offers, and insights to retain customers

Handle objections confidently and turn conversations into positive outcomes

Deliver on daily, weekly, and monthly targets

Keep customer records up to date using internal systems

Support the wider team with ad hoc activities when needed

Skills, Knowledge and Expertise

Proven track record of hitting targets in retention or sales

Minimum 1 year’s experience in door-to-door or inside sales

Strong communication skills and ability to build rapport quickly

Confident objection handling and problem-solving skills

Self‑motivated with the ability to work independently

Good planning and organisational skills

CRM experience is a plus (not essential)

Full, clean driver’s licence and access to your own vehicle

What’s in it for you?

Hybrid working with access to the Sandyford (Dublin 18) office

Clear progression opportunities based on performance

Competitive salary and bonus structure

Private Pension Contribution Scheme

with Zurich Life

Discounted Health Insurance - Group Scheme

with Laya Healthcare

Employee Assistance Program

provided by TELUS Health

Free Online GP Services

via Webdoctor.ie

Excellent career progression opportunities

in a growing company with strong market presence

Fast‑paced, friendly team environment

Continuous training and development

Annual leave that increases with service

Exclusive PrepayPower Staff Tariff

Modern offices

with excellent facilities in Sandyford and

flexible hybrid working options

Active CSR, Wellness, and Social initiatives

plus great social events

Refer‑a‑Friend Scheme

TaxSaver Travel Tickets&Bike‑to‑Work Scheme

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

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