Helpdesk Administrator Dublin North

Helpdesk Administrator Dublin North About Your New Employer Join a dynamic and supportive team dedicated to providing top-notch client support. Work with a company that values innovation and continuous improvement. Be part of a collaborative environment where your contributions are recognized and valued. About Your New Job Ensure the smooth running of the Helpdesk: Work as part of the helpdesk support team to manage client interactions and resolve issues efficiently. Client Communication: Answer calls and emails from clients, and coordinate emergency callouts with staff and mobile engineers. Data Management: Process and store data related to service calls, maintenance visits, and daily sign-offs. Scheduling and Coordination: Schedule maintenance visits, manage access issues, and liaise with specialist sub-contractors to ensure compliance with client specifications. Documentation and Reporting: Ensure maintenance reports and paperwork meet standards, issue maintenance and daywork invoices, and manage risk assessments and safety documentation. Operational Support: Work with operations managers to improve helpdesk activities and maintain training records for engineering staff. What Skills You Need Excellent Communication Skills: Ability to liaise effectively with clients, staff, and subcontractors. Min 3-5 years experience in a fast paced working technical office environment Advanced MS Office skills Whats on Offer Competitive Salary: Attractive compensation package. Professional Development: Opportunities for training and career advancement. Supportive Work Environment: Collaborative team culture and recognition of your contributions. Whats next? Please apply now by sending your CV to and I will reply to your application in due course. Why Apply Through Sigmar? Well help manage your job hunt, strengthen your interview skills and tidy up your CV Well provide you with an overview of the jobs market within your industry and help you tailor your jobs search Gain access to exclusive roles that are not advertised elsewhere Skills: call centre helpdesk administrator Benefits: See Description

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