Workplace Experience Concierge, Dublin

Working Pattern / Scheduling Expectations This role is onsite on core campus days, with flexibility to cover non-core days when VIP/customer events occur (including early starts or later finishes, as needed for event moments). The business need for onsite presence is driven by the nature of the work—real-time guest support, visible hospitality, and event execution.

Role Summary (Why This Role Exists) We have seen a spike in high-profile, non‑EBC customer/VIP events and need a dedicated, part-time onsite specialist to ensure every guest interaction reflects a best-in-class, hospitality-led experience. This role acts as a “named owner” for VIP/guest experience—partnering with Workplace, FOH, Security, AV, Catering, and Event Coordinators to deliver calm, polished, seamless visits and events.

In addition, this role will proactively engage internal stakeholders (notably Executive Assistants and senior leader support networks) to promote Dublin as a premier location for offsites and onsite engagements, helping drive demand and ensuring the campus experience is“exec-ready.”

Key Responsibilities

VIP / Guest Experience Ownership (End-to-End) Act as a primary welcome point and visible concierge presence for VIPs, customers, partners, and senior internal leaders—ensuring guests feel personally welcomed and confidently guided. Provide named ownership for VIP journeys from arrival to departure, with appropriate personalized touches (greeting by name, preferred flow, discreet problem‑solving). Deliver a warm, polished, inclusive experience that reflects Dublin’s hospitality standard; maintain discretion and confidentiality at all times, especially for senior or sensitive visits.

Enhanced Support for High-Profile (Non‑EBC) Customer/VIP Events Provide onsite event support with a visible and proactive presence—before, during, and after events. Partner with Event Coordinators to review event details in advance (guest profile, VIPs, timing, sensitivities) and ensure the space is ready: layout, signage, accessibility, cleanliness, AV readiness, and guest flow. Actively manage arrivals, queues, transitions, and “moment management,” keeping delivery calm and seamless even under pressure. Handle issues discreetly and decisively so they remain “invisible to guests,” escalating early through agreed channels when needed. Lead/coordinate post‑event closeout: smooth departures, rapid reset to standard, and capture learnings/feedback to raise the bar.

Stakeholder Coordination (One-Team Delivery) Coordinate closely with FOH, Security, Catering, AV, Workplace leadership, and Events to operate as one integrated team delivering a consistent campus standard across 4WP and 5WP. Build strong working relationships with internal hosts and their support teams to ensure hosts feel supported (not burdened) and the visit runs smoothly.

EA Outreach&“Sell Dublin” Promotion (Demand Generation) Proactively reach out to Executive Assistants, chiefs of staff, and senior leader support networks to position Dublin as a top-tier location for offsites, leadership visits, and customer moments—with clear “what’s possible” options and recommended formats. Maintain lightweight collateral and messaging (experience highlights, space options, sample agendas, “why Dublin” narrative) aligned to the campus experience standard. Partner with Workplace/Events to route enquiries into the right intake paths and ensure excellent follow‑through.

Operational Excellence, Compliance, and Reporting Follow visitor verification and privacy/security protocols, ensuring guests are pre‑registered, passes are correctly issued/collected, and confidentiality is upheld (including NDA processes where required). Operate visitor management tools and support reporting (daily/weekly/monthly visitor activity and VIP tracking where applicable). Keep key guides and experience materials upto date (e.g., visitor/VIP guides) and contribute to continuous improvement through feedback capture and learning loops. Own and update digital event signage where required.

What Success Looks Like (Example Outcomes / KPIs) Consistently high quality feedback from VIPs/hosts;“calm, polished, seamless” experience delivery.

Clear ownership for VIP/customer visits, fewer last‑minute escalations, improved guest flow and readiness.

Proactive EA engagement resulting in increased interest and bookings for Dublin-hosted offsites/onsites.

Strong compliance posture: accurate pre-registration, correct badging, confidentiality maintained, and appropriate reporting maintained.

Required Qualifications

Demonstrated experience in hospitality, concierge, guest services, VIP support, or high-touch customer experience, ideally in a corporate environment.

Strong stakeholder management skills; able to partner cross-functionally and influence calmly under pressure.

High attention to detail with strong operational execution and comfort juggling multiple priorities.

Confidence using standard workplace tools (email/calendar/Teams) and learning site systems quickly (visitor management, reporting).

Comfort working onsite with schedule flexibility to support VIP/customer event moments.

Preferred Qualifications

Experience supporting executive-level or customer-facing events (including run-of-show support and guest flow management).

Familiarity with premium meeting/event environments (e.g., executive briefing / customer engagement spaces). Dublin hosts high-priority engagements and a strong visit experience culture.

Experience creating simple experience“playbooks” (checklists, templates, short guides) and using feedback to improve service.

Core Behaviours (How You Show Up)

Hospitality over transaction: proactive, human, anticipatory support.

Concierge ownership: end-to-end accountability for the guest journey.

Calm under pressure: solutions-oriented, discreet, and steady during peak moments.

One campus, one standard: consistency across 4WP and 5WP.

Reporting line / key partners (can be tailored)

Works day-to-day in close partnership with the onsite Workplace Experience and Events functions, coordinating with FOH, Security, Catering, and AV teams to deliver integrated guest experiences.

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