Licsening Co-ordinator, Dublin

TITLE OF POSITION: Senior Licensing co-ordinator, Transport Regulation DUTIES AND RESPONSIBILITIES: Subject matter expert (SME) Licensing Process maintenance and development: Oversee operational activities within SME area; develop and maintain relevant process-, information- and communication documents to support same Case management: draft responses, manage turnaround times, escalate as required Risk management Planning operational projects, change management Reporting Weekly, monthly for SME area Statistical analysis, on both a scheduled and ad-hoc basis to support decision-making Business system maintenance and development related to SME area of expertise Issue resolution - liaison with Helpdesk; 3rd parties Analysis and development of business requirements User acceptance testing Operational implementation of system change with 3rd parties Contract management, e.g oversight of service delivery Service provider oversight KPIs, delivery, ongoing liaison Issues and escalation Quality of deliverables - process; quality checks, audits Reporting and communication; 3rd party liaison Licensing communications Preparation of material for reply to FOI&DP requests, representations and Parliamentary Questions within required timeframes Prepare written responses to queries from industry, consumers Licence holder communications prepare campaigns, draft articles Public consultation supports Liaison with other NTA departments to ensure responses are issued within given timelines Each candidate must meet the following requirements: Have a minimum of 4 years satisfactory experience in a relevant field with 2 years experience managing people or projects, including experience in the following areas: Analysing data and preparing reports Operational management; including maintenance and development of process Oversee service delivery e.g. daily, weekly, monthly communications and reporting across suppliers and review of associated budgets; Complaint handling - preliminary review, collation of additional information, investigation and conclusion within prescribed timeframe; Have excellent written and verbal communication and interpersonal skills; Be able to work at a detailed level whilst being able to extract ideas for communication to senior management; Be skilled in the use of MS office applications Excel, PowerPoint, Outlook, and PublisherTLNT1_IJ