Reception manager, Ongar

Real people recruitment is working with a well-established 4-star hotel located in North Dublin is currently seeking an experienced and motivated

Reception Manager

to lead its Front Office team. This is an excellent opportunity for a highly organised hospitality professional with a genuine passion for guest service and team leadership.

Job Title : Reception Manager Department : Front Office / Reception Reports To : Revenue Manager Interdepartmental Liaison : All Hotel Departments Key Responsibilities

Oversee the daily operations of the Reception/Front Office department

Supervise and coordinate reception shifts to ensure seamless service delivery

Maintain and continuously improve service standards through coaching, training, and performance monitoring

Lead by example with a hands‑on approach, motivating the team to deliver a professional and welcoming guest experience

Work closely with the HR department to support recruitment, onboarding, and ongoing training within Reception

Ensure all administrative tasks are completed accurately and within required timeframes

Manage communication and collaboration with Reservations, Sales, and other key departments

Handle guest enquiries and requests in person and by phone with professionalism and warmth

Ensure appropriate staffing levels during peak check-in and check-out periods

Maintain accurate and up-to-date records on the property management system (PMS)

Communicate daily operational updates to the Reception team and relevant departments

Record, investigate, and follow up on incidents or issues arising during shifts

Ensure Front Desk operations consistently meet high standards of hospitality and efficiency

The Ideal Candidate

Previous experience in a supervisory or management role within hotel reception or front office

Strong working knowledge of Microsoft Office and hotel PMS systems such as Mews, Hotsoft, Opera, or similar

Confident, friendly, and approachable manner

Strong leadership and team collaboration skills

Excellent communication and telephone etiquette

A background in sales or upselling would be an advantage

Flexible, reliable, and committed to delivering high standards consistently

What We Offer

Competitive salary, dependent on experience

Complimentary meals while on duty

Free on-site car parking

Ongoing training and professional development

Clear opportunities for career progression within a 4-star hotel environment

This role is available for an ASAP

start , with remuneration aligned to experience and qualifications.

Skills Hotel Operations• Front Office Management • Guest Services • Hospitality • Property Management Systems

Benefits Free Parking• Meals on Duty • Training&Development

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