Night Shift Leader: Elevate Guest Experience&Night Ops, Dundalk

Job description Night Shift Leader– Trump International Doonbeg

Job Title Shift Leader - Nights

Department Front of House

Reports To Assistant Night Manager / Night Manager / Front of House Manager

Main Purpose of Job Reporting to the Night Manager, the Night Shift Leader will assist the night team in meeting the variety of guest requests that may arise, helping to create a pleasant and memorable stay for our guests.

Liaises With All Hotel Departments

Responsibilities

Check-in procedures for late arrivals

Transport guests to their suites and ensure comfort, including any food and beverage requirements

Porterage service

Guest transportation

Valet parking

Room service/bar service as requested by guests, members or owners

Cleaning duties of public areas

In-room dining service (preparation, execution and delivery)

Ensure bar service adheres to licensing restrictions

Ensure fire and safety procedures are carried out and recorded

Ensure safety, security and comfort of guests/owners by monitoring vulnerable areas (machinery, doors, equipment, gas fires, cookers, etc.)

Perform night audit procedures

Check-out procedures for guests

Ensure night team duties are completed timely according to hotel standards

Develop and implement procedures

Assist with roster for night team

Train new associates

Assist with negative guest feedback and rectify issues

Assume Night Manager's duties when absent

Other Duties The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

Qualifications

Demonstrates good communication skills

Previous customer/service experience

Communication skills

Anticipation of guests needs

Discretion

Strong team player

Positive, can-do attitude

Benefits

Regularly stocked canteen for meals, snacks and beverages while on duty

Discounts in our Spa, Hotel and Golf course

Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom

Free car parking

Regular staff appreciation initiatives

Opportunities to develop and grow through assisted educational opportunities

Sick benefit scheme

Personal locker where required

Compensation Competitive salary

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