#10312 - Senior Sales Support, 30K - 37K, Dún Laoghaire

About the job #10312 - Senior Sales Support, 30K - 37K We are looking to recruit an experienced Senior Sales Support for our well-established client in the finance industry.

Key responsibilities

Liaise with Senior Management across Customer Service, Risk, Finance, Marketing, and International.

Management of SME customer accounts, liaising with relevant departments (COLEs, Additional Outlets in general and temporary terminals). Summarising support issues and general account management activities.

Progress reporting on multiple projects such as sales campaigns and bank engagement.

Management of Lead Portfolio on CRM System Launching new initiatives for internal referral reporting structures and increasing product adoption.

Engagement with branches at all levels.

Become the CRM expert, using the system to create advanced reports in Excel.

Deliver bespoke reporting and analysis of Sales metrics, reports, and channel trends to the Sales Management Team.

Tasks

Owning the Additional Outlet process and related services.

Processing change of legal entities for applicable merchants

Arranging Temporary Terminals for merchants where applicable

Engagement and reporting

SugarCRM Champion

Potential Additional

Mapping Sales Support processes in Promapp Software

Candidate profile

Strong MS Office skills - Advanced Excel is a must

Strong process and mapping data skills

Interpersonal and customer service skills

Fluent in the English language

Comfortable working collaboratively, virtually, and independently.

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