Reservations Agent, Ennis

Location:

On site / Ennis, Co. Clare, Ireland job type:

Permanent / Full-time Sector and subsector:

Hospitality | Reservations HourlyFixed salary:€ 14.65

Great National Hotels&Resorts is currently recruiting for a

Reservations Agent

to join our Customer Contact Centre team based in Ennis.

This role focuses on supporting guests throughout their booking journey, from initial enquiry to a confirmed reservation. It’s a busy and rewarding position suited to someone who enjoys working with people and delivering a high standard of service.

We’re proud to share that we are officially Great Place to Work® Certified – a recognition based entirely on team feedback about our workplace culture, leadership, and values. We’re also delighted to have been recognised as an Outstanding Employer for 2025 as part of the Fáilte Ireland Employer Excellence Programme, further highlighting our commitment to creating a supportive, engaging, and high-performing workplace.

Key Responsibilities

Handle inbound calls from guests making booking enquiries

Assist with creating, updating, and managing reservations

Provide clear and accurate information on room types, rates, and hotel facilities

Process booking amendments, cancellations, and special requests

Manage email enquiries in a timely and professional manner

Record all guest interactions accurately within internal systems

Promote additional services and packages where appropriate

Work towards team targets and service standards

Requirements

Previous experience in a

guest-facing, customer service or sales role

is essential

Strong communication skills with a professional phone manner

Good attention to detail and ability to multitask

Comfortable using computer systems and Microsoft Office

Experience in hospitality or booking systems is an advantage

Knowledge of Irish geography is beneficial

Flexibility to work evenings, weekends, and public holidays

This role requires

full-time, year-round availability

What we can offer you:

Weekly pay structure

Company-funded educational programmes

Shape your career path with us! Opportunity for internal career growth, progression&promotion with the GN Group nationwide.

Advanced online training programs through our E-learning personal development platform

Access to

GN Employee Assistance&Wellbeing Program

Recruitment bonus

through our GN refer a friend scheme

Option for hybrid working following successful probation.

Employee Social Events

Greatness Award

employee recognition programme

Opportunities to give back through

paid volunteering initiatives

Favourable

Friends and Family discounted best available rates

in our GN Hotels nationwide.

On-site parking

Candidates must have full permission or hold a valid visa to work in the EU.

#J-18808-Ljbffr