Onsite 2nd Line AV Support Specialist, Galway

Job Description Strengthen our team as our 2nd Line AV Support Specialist onsite at our Galway Office. (Onsite 5 days a week). We also may have a similar role in Dublin focusing on meeting room technologies.

We are currently looking for a 2nd Line AV Support Specialist to support core IT operations while leading infrastructure planning, documentation, and innovative technology projects.

Alongside the standard operational topics, some of the current projects within the scope of the job are aimed at improving and developing our AV standards, meeting room documentation. Developing IT supports using IoT and emerging tech, develop our IT Support Robot. Using the O365 Power suite applications and automation for critical business processes.

This role supports day to day operations while contributing to planning, documentation, disaster recovery and service improvements.

You’ll also support digital transformation initiatives, including the development of Power Platform solutions to automate processes, analyse service data, and modernise legacy systems.

This position offers exposure to project management, operational management, AV standards development, and enterprise automation within a diverse and inclusive team.

What you will be doing Operational&Technical Support

Provide advanced support and troubleshooting for meeting room tooling.

Maintain and manage meeting room equipment across the core business portfolio.

Perform disaster recovery planning, testing, and documentation.

Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.

Monitor vendor performance, support procedures, and elevate issues as required.

Power Platform&Automation

Design, develop and implement Power Platform solutions using Canvas Apps, SharePoint, Data Factory and Power Automate workflows.

Create and customise various data entities, forms, views, and relationships.

Support data migration from legacy systems to new systems.

Develop dashboards, reports, and analytics using Power BI.

Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.

Ensure all solutions follow security, governance, accessibility and best practices.

Data, Reporting&Process Improvement

Analyse ServiceNow ticket data and meeting room performance metrics.

Gather, clean, and validate data from multiple sources.

Build reports, dashboards, documentation, and applications to improve visibility and decision making.

Drive process automation and service improvements using agile and data driven approaches.

Project&Knowledge Management

Lead and deliver IT and AV related projects to successful completion.

Produce and maintain comprehensive technical documentation.

Drive testing, training, and knowledge transfer 2nd level support teams.

Build action plans to improve user experience, processes, and product innovation.

Foster strong working relationships across IT, business stakeholders and vendors.

What We're Looking for

Proven experience in 2nd Level IT Support, technical support, or technical implementation roles. Experience of AV support is essential.

Experience of managing plan events and meeting rooms but also be proactive, can work behind the scenes to make events run smoothly.

Strong experience with:

Windows, macOS, iOS, Android

Microsoft 365 and Power Platform

IT asset management and ticketing systems (e.g., ServiceNow)

Hands‑on experience with Power Apps, Power Automate, Dataverse, and Power BI.

Solid understanding of AV, meeting room, and Unified Communications technologies.

Experience working in Agile environments.

Strong analytical, troubleshooting, and problem‑solving skills.

Proven ability to work independently and collaboratively.

Excellent communication skills and strong customer focus.

Demonstrated interest in process improvement, automation and innovation.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to 'flex up and down' on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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