Strategic Account Lead– Industrial&Construction Cleaning, Huntstown

Strategic Account Lead– Industrial&Construction Cleaning Location: Ireland (national remit, with client site travel)

Reports to: Regional Manager

Contract Type: Full-time, Permanent

Working hours: Flexible

Role Overview The Strategic Account Lead– Industrial&Construction Cleaning is responsible for owning, developing, and expanding key national client relationships within the industrial, construction, and specialist cleaning sectors in Ireland. This role combines strategic account management, commercial growth, and cross‑functional leadership, ensuring high‑value clients receive consistent, compliant, and innovative cleaning solutions across complex, multi‑site environments, with responsibility to support the back‑office Team and develop systems and processes to drive operational excellence.

The successful candidate will act as a trusted advisor to senior client stakeholders, driving contract retention, organic growth, and service excellence while aligning operational delivery with commercial objectives and working collaboratively with the Operations Management Team to understand the client requirements to support retention and drive growth.

Key Responsibilities Strategic Account Management

Own and lead a portfolio of strategically important industrial and construction‑sector clients across Ireland

Build long‑term, senior‑level relationships with client decision‑makers

Develop and deliver account strategies, growth plans, and retention initiatives

Act as the single point of accountability for overall contract performance

Support the development of our systems to help deliver operational excellence

Manage and align multidisciplinary teams, instilling disciplined, standardised ways of working, and ensuring sustained operational excellence and performance delivery

Client Experience&Continuous Improvement

Conduct regular performance reviews, site visits, and service improvement meetings

Manage escalations and resolve issues proactively and professionally

Drive innovation, sustainability initiatives, and value‑added solutions for clients

Deliver the QBR to clients and develop a robust client engagement strategy

Commercial Growth&Retention

Identify and convert opportunities for contract expansion, scope extensions, and new services

Lead pricing strategies, commercial negotiations, contract renewals, and tenders

Deliver agreed revenue, margin, and profitability targets

Monitor client spend, forecasting, and pipeline performance

Develop a strategy of engagement to find new business pipelines with clients, particularly within the Construction industry that don’t currently work at scale with Bidvest Noonan

Monitor market trends and client business developments to identify new opportunities and influence strategic decision‑making

Operational Collaboration

Work closely with Operations, Mobilisation, HSEQ, Finance, and HR teams to ensure seamless service delivery

Support mobilisation of new contracts and large project works

Ensure services are delivered in line with SLA, KPI, and compliance requirements

Champion health&safety excellence across all client sites

Key Relationships

Internal: Operations Managers, Site Managers, Commercial, HSEQ, Finance, HR

Skills&Experience Required

Proven experience in strategic or national account management within Industrial cleaning, Construction support services, Facilities management, building services or related sectors

Strong commercial acumen with demonstrable success in revenue growth and contract retention

Experience managing complex, multi‑site or high‑risk environments

Excellent stakeholder management and negotiation skills

Working knowledge of Irish H&S legislation and industrial/commercial compliance standards

Full, clean Irish driving licence

Experience working with construction companies, developers, or industrial manufacturing clients

Tendering and bid management experience

Formal sales, commercial, or leadership qualifications

Benefits

Performance‑related bonus

Pension contribution

Mobile phone and laptop

25 days annual leave

INDHP

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