Customer Service Advisor - Kilkenny (July-Oct)

Customer Service Advisors required for a short term contract from July to October

Location: Loughboy, Kilkenny

Start Date: 6th July

Contract Duration: Four months - July to October inclusive

Salary: €16.48 per hour (equates to €30, per annum)

Working Hours: Monday - Friday (shift rotation between 8.30am - 9.30am start times and 4.25pm - 5.15pm finish times). Occasional Saturdays are required (10am - 2pm shift).

What the role is about:

· Provide `Best in Class` customer service and provide clear solutions to customer queries

· Perform and approach your role to the professional standards expected of a leading contact centre

· Work towards achievement of individual performance objectives

· Positively contribute to your team and support team colleagues

· Compliance with all regulatory requirements including all operational and administrative procedures

· Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations

Role requirements:

· Excellent team player with energy and commitment to achieving the goals of the Customer Centre

· Customer service experience with a strong customer focus

· Strong interpersonal and communication skills

· A flexible energetic and innovative approach to work. Ability to adapt to a changing environment

· Self-motivated with the ability to meet targets

· Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time

Desirable Qualifications, Skills & Experience:

· Experience in a phone-based role

· Strong IT Skills, i.e., Microsoft products