Key Account Manager, Huntstown

JobTitle:Key Account Manager (Embedded Talent Lead)

Location:

Dublin Airport (On-site) Reporting to:

Commercial Director

Excel Aviation is recruiting on behalf of a Dublin Airport-based client for a Dedicated Key Account Manager (Embedded Talent Lead) to support a busy, fast-moving operation.

Overview This is a high-impact, client-facing role supporting a key a partnership within a fast-paced, operational aviation environment.

You will act as the

primary relationship lead and single point of accountability

for both account performance and recruitment delivery. The role blends

key account management, stakeholder engagement, and embedded talent delivery , ensuring high service standards, audit-ready processes, and commercial performance.

Key Responsibilities Account&Stakeholder Management

Manage and develop strong relationships with client stakeholders

Act as the main point of contact for all operational and commercial matters

Represent the voice of the customer internally, ensuring alignment across teams

Handle escalations and ensure timely resolution of client concerns

Recruitment&Service Delivery

Own

end-to-end recruitment delivery

in a high-volume, operational environment

Build and maintain strong candidate pipelines

Work closely with hiring managers to ensure efficient and consistent hiring processes

Oversee onboarding from offer stage through to Day 1 (contracts, compliance, inductions)

Performance&Commercial Management

Drive contract performance, service quality, and customer satisfaction

Monitor SLAs and ensure consistent delivery against agreed standards

Track key metrics including time-to-hire, pipeline health, and fulfilment rates

Support revenue growth and profitability with a strong focus on EBITDA

Operations&Continuous Improvement

Conduct regular performance reviews, site visits, and client presentations

Maintain visibility across all client operational sites and stations

Identify process improvements and implement best practices/automation

Ensure all processes are

audit-ready (DAA/IAA compliance standards)

Reporting&Governance

Provide regular reporting on performance metrics, risks, and forecasting

Maintain accurate trackers and documentation for audit and compliance

Collaborate cross-functionally with operations, finance, HR, compliance, and IT

Requirements

Minimum

5 years' experience

in account management, recruitment, sales, or commercial roles

Experience in

aviation, catering, or complex operational environments

(preferred)

Strong stakeholder management and relationship-building skills

Highly organised with excellent attention to detail

Commercially aware with strong analytical skills

Confident communicator, able to influence at all levels

Proactive, solutions-focused, and self-motivated

Strong

MS Office skills (especially Excel, PowerPoint, Word)

Experience with ATS systems (e.g. Workable, Personio, Manatal) is an advantage

Compliance Requirement As a regulated entity within the aviation industry, all successful candidates must complete a

5-year background check and Garda Vetting

as part of the onboarding process.

Benefits

Company pension

On-site parking

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